Customer Service
Phayla Delivery and Returns
We hope you love shopping with Phayla. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.
Shipping and Delivery
Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with Luma late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.
Delivery addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (PST).
| Merchandise total * | STANDARD 5—7 day shipping ** |
PRIORITY 2—3 day shipping ** |
OVERNIGHT Next business day ** |
|---|---|---|---|
| Up to $200 | $16 | $26 | $33 |
| $200.01—500.00 | $21 | $31 | $38 |
| $500.01—1000.00 | $29 | $39 | $46 |
| Over $1000.00 | $34 | $44 | $51 |
*before tax and additional charges
**after processing if ordered by 12:00 noon PST
Returns and Replacements
Your satisfaction with your Phayla order is our top priority. If, for any reason, you are not completely happy, we gladly accept the return of unworn, unwashed, or defective items. Please note that used items can only be returned if they are defective. Returned items should include the original packaging and tags, and be in the same condition as when you received them. A pickup and/or restocking fee may apply. All returns must be made within 30 days of receiving your order.
Returning Gifts
When returning a gift, a Phayla Gift Card will be issued to the gift recipient for the value of the returned merchandise. This card can be used for purchases at any Phayla store or online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check instead of a Phayla Gift Card.
Returning Merchandise by Mail
On the back of the packing slip included with your Phayla order, please indicate the reason(s) for your return and specify whether you would like to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure the correct return address and credit information. Restricted items must be returned using ground transportation.
Please allow 10 to 14 days for Phayla to process your return.